Free tools · WhatsApp Business templates
WhatsApp templates for online stores
UAE shoppers ask on WhatsApp before they buy and message again when something goes wrong. These templates cover pre-sale questions, the cart, and returns and refunds. For shipping updates, see the order and delivery pack.
9 templates, each in English and Arabic
Before the sale
Answer product questions fast; a shopper with a question is close to buying.
Sizing help
Happy to help with sizing! Could you share your usual size in [brand / UK / EU] and your height? Here's our size guide too: [link]
Product question
Great choice! [Product] is [key details: material, size, colour options]. It's in stock and delivers to [area] by [day]. Would you like the link to order?
Gift order
We can deliver it as a gift 🎁 Send the recipient's name, phone and area, and a short message for the card. We won't include the price in the parcel.
Carts and stock alerts
Only for shoppers who agreed to receive WhatsApp messages, for example at checkout.
Abandoned cart, helpful
Hi [Name], you left [product] in your cart. Any question about size, delivery or payment before you order? Reply here, or finish checkout: [link]
Back in stock
Good news, [Name]! [Product] in [size/colour] is back in stock. Want me to hold one for you for 24 hours?
New arrivals
New in at [Store name] ✨ [short description]. See the collection: [link]. Reply STOP to stop these updates.
Returns and refunds
Clear steps and dates. Uncertainty about a refund is what turns into a bad review.
Return requested
No problem, [Name]. To start your return for order #[number], please send a photo of the item and tell us the reason. Our courier will collect it on [day].
Refund processed
Your refund of [amount] for order #[number] has been processed to your [card / account]. Depending on your bank, it can take [number] working days to appear.
Exchange arranged
Your exchange is arranged: we'll collect the [size/colour] and deliver the [new size/colour] on [day]. Please have the original item ready in its packaging.
Before you send
A few rules that keep it working.
- 1Ask for WhatsApp consent at checkout. It is what makes cart and stock messages allowed.
- 2One cart reminder is helpful; three is spam. Offer help rather than pressure.
- 3Give refund timings in working days, and say it depends on the bank.
- 4Keep a short product FAQ (sizes, materials, delivery areas) as quick replies.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
An e-commerce assistant answers product, sizing and delivery questions from your catalogue, confirms COD orders, checks live order status and handles return requests, in Arabic and English.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
Useful? Pass it on.
Send it to someone who sells on WhatsApp, or link to it from your blog or resources page. It stays free.
<a href="https://soluvide.com/tools/whatsapp-business-templates/ecommerce">WhatsApp Message Templates for Online Stores (UAE E-commerce)</a>Questions
Common questions, answered.
Yes, to shoppers who agreed to receive WhatsApp messages, usually with a checkbox at checkout. On the WhatsApp Business API they are marketing templates, and Shopify and other platforms can trigger them automatically.