QR codes and counter signs
A sign by the till asks everyone and no one. Customers who'd happily leave a review don't scan it, because nobody asked them at the right moment. It costs nothing and does about as much.
Clinics, restaurants, retail · Solution
Happy customers never leave a review. Unhappy ones always do.
Soluvide builds a review agent for UAE clinics, restaurants and retailers. After each visit or order it asks every customer, in Arabic or English, for an honest Google review; it sends any complaint that comes back straight to a manager; and it drafts replies to new reviews for a person to approve. No fake reviews, no incentives, no filtering, in line with Google's policies.
- Every customer asked, the same way
- Complaints reach a manager straight away
- Replies drafted, a person approves
- No fake, paid or filtered reviews
The problem
Your Google rating is written by the customers with a grievance.
What the day actually looks like — described as an operator would, not as a brochure.
Most customers who had a good experience leave satisfied and never think about it again. The one who waited too long, got the wrong order or didn't like the bill goes home and writes about it. Over time your Google profile reflects the bad days, not the normal ones, and that profile is what the next customer reads before they choose between you and the place down the road.
Everyone knows they should ask for reviews. In practice it's a sign at the counter, a QR code on the receipt, or a receptionist who remembers to mention it when it's quiet. It happens on calm days with regular customers, and almost never in the rush, when most of your customers actually come through.
Replying is the other half. Reviews arrive at all hours, across several branches, in Arabic and English. The owner means to reply but the reviews pile up, or someone replies in a hurry and defensively to a one-star review in public. Unanswered complaints sit at the top of the profile for months.
And the real complaint often never reaches anyone who could fix it. The customer was unhappy, nobody asked, and the first time the manager hears about it is in a public review that's already been read by the next prospect.
Why the obvious fixes fail
You've probably already tried these.
None of them are stupid. They fail because the work itself stays manual — they just move who does it.
Review-generation services
Some services sell reviews, offer rewards for five stars, or only send the review link to customers who rated you highly first. Those practices breach Google's policies and can get reviews removed or a profile restricted. It's a risk to the asset you were trying to build.
Leaving it to the branch manager
Managers know reviews matter, but the request and the reply are always the job that can wait until after the shift. It works in the branch with an enthusiastic manager and doesn't happen in the others, and nobody sees the pattern across branches.
What we build
Ask everyone honestly, hear complaints first, approve every reply.
The honey step is where a person stays in control. Everything else is the typing and checking the system does for you.
- Visit logged
- Review request
- Complaint routing
- Review monitor
- Draft reply
- Manager approves
Engineering decision. Every customer is asked the same way, with no incentive and no screening, because that's what Google's policies require and it keeps your profile safe. Replies are drafted, not published: a manager approves anything that goes out in your name.
- 1
Visit trigger
A completed appointment, a closed bill or a delivered order in your booking system, POS or store triggers the flow. Only customers who have agreed to hear from you are included, and you choose how long after the visit the message goes out.
- 2
Review request
Every eligible customer gets the same short, polite message on WhatsApp, SMS or email, in their language, with a direct link to leave a Google review for that branch. There's no reward, no pressure, and no pre-screening of who gets the link.
- 3
Complaint routing
If a customer replies with a problem instead, the message goes straight to the branch manager on the channel they use, with the visit details attached, so someone can call while it can still be put right. The customer is still free to post whatever review they choose.
- 4
Review monitoring
New reviews across each of your Google Business Profiles are picked up as they arrive, tagged by branch, rating and theme, and collected into a weekly digest so you can see what customers keep praising or complaining about at each location.
- 5
Drafted replies
For each new review the agent drafts a reply in your tone and in the review's language: a thank-you that isn't copy-paste, or a calm, specific response to a complaint that invites the customer to get in touch. It never mentions treatment details, order contents or anything personal in public.
- 6
Manager approves
Drafts go to a manager to approve, edit or reject before anything is posted. You can let simple positive replies post after a single tap; negative and sensitive reviews always wait for a person to read and decide.
Named systems, not “connects to anything.”
We confirm how visits are recorded and which profiles connect during scoping. The system commonly touches:
- Google Business Profile
- WhatsApp Cloud API
- Your booking or practice system
- Your POS
- Shopify / WooCommerce
- Google Sheets
- Slack / Teams
Engineering decisions
Clear lines, agreed up front.
What the fixed price covers, and the things we will not build. Both are written into the scope before we start.
In scope
- A review request after every visit or order, sent to all customers alike
- WhatsApp, SMS or email, to customers who have agreed to hear from you
- Complaints in replies routed to a manager straight away
- Monitoring new reviews across your Google Business Profiles
- Drafted replies in Arabic or English for a manager to approve
- A weekly digest of review themes for each branch
Not in scope
- Writing, buying or posting fake reviews
- Offering discounts or gifts in exchange for reviews
- Asking only happy customers, or hiding the review link from anyone
- Publishing replies on sensitive reviews without a person's approval
What you get
Live in weeks, quoted before we start.
Most review agents go live in about two to three weeks. What moves it inside that range is how visits or orders are recorded, how many branches and Google Business Profiles you run, and whether WhatsApp templates need approving. No hourly billing, no surprises.
- 1Week 1
We map the work, then quote it
A short call, then we document how visits are recorded, how reviews are requested today and who replies to them — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria and a fixed price before any build begins.
You get: Scope + fixed quote
- 2Weeks 2–3
We build on the tools you already run
Google Business Profile, WhatsApp Cloud API, Your booking or practice system and the rest of your stack — no rip-and-replace. Outputs are structured and checked against your own data, not trusted blindly.
You get: Working system on your stack
- 3Go-live
Your team approves, then it runs
The human step is tested with the people who will own it before anything goes out. Logging and alerts so problems surface early, documentation your team can read, and you own the code and the accounts.
You get: Approval gate, monitoring, full ownership
Let your normal days show up on Google.
Tell us how many branches you run and how reviews are handled today. We reply within one business day, and the price is fixed after a free scoping conversation.
Questions owners ask
Straight answers.
If yours isn't here, send it on WhatsApp and you will get a straight reply.
Prefer a form? Contact pageAsking your real customers for an honest review is allowed, and that is all this does. What Google's policies prohibit is fake reviews, reviews written by staff, offering discounts or gifts in exchange for reviews, and selectively asking only happy customers. So the request goes to every customer who had a visit or order, with the same wording, and no incentive. We don't build anything that writes, buys or filters reviews.
Related solutions
Other problems we engineer away.
Services behind this build
Each service page lists exactly what is included and the questions owners ask before they start.