Free tools · WhatsApp Business templates
WhatsApp Business quick replies
Quick replies are saved answers you send by typing / in a chat. Save one for every question you answer more than twice a day. The shortcut suggested for each one is in its title.
9 templates, each in English and Arabic
Before the sale
The questions that come before someone buys or books.
/pay: payment methods
We accept [card, cash, bank transfer, Apple Pay]. For transfers, our details are:Name: [account name]IBAN: [IBAN]Please send the receipt here once it's done.
/del: delivery areas and times
We deliver across [areas]. Orders placed before [time] usually arrive [same day / next day]. Delivery is [free above X / charged at checkout]. Send your area and we'll confirm.
/cat: catalogue or menu
Here's our full catalogue: [link]Send me the name or a screenshot of anything you like and I'll confirm availability.
/quote: what we need for a quote
Happy to prepare a quote! Please send:• What you need and the quantity• Location• Your preferred date• Photos or drawings if you have themWe'll send the quote by [time].
After the sale
Status, problems and passing the chat to the right person.
/status: checking an order
Let me check that for you. Could you send your order number or the phone number used for the order?
/sorry: complaint received
I'm sorry about this, and thank you for telling us. I've passed it to [name/team] and we'll come back to you by [time] with a solution.
/ret: returns and exchanges
You can return or exchange unused items within [number] days with the receipt. Send a photo of the item and your order number, and we'll arrange the pickup or exchange.
/call: offer a call
This might be quicker on a call. Is now a good time, or would you prefer [time]? I'll call you from this number.
/thx: closing the chat
Glad we could help! If anything else comes up, just message here. Have a great day 😊
Before you send
A few rules that keep it working.
- 1Keep shortcuts short and memorable: /pay, /del, /loc. The app shows matches as you type /.
- 2Every quick reply with a placeholder needs editing before you send it. Check for [ ] before pressing send.
- 3Save Arabic and English versions under related shortcuts, for example /pay and /payar.
- 4Review the list monthly. Old prices and hours in a saved reply are worse than no saved reply.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
If your team sends the same ten quick replies all day, an assistant can send them for you: it recognises the question, answers from your real prices and policies, and passes anything unusual to a person.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
Useful? Pass it on.
Send it to someone who sells on WhatsApp, or link to it from your blog or resources page. It stays free.
<a href="https://soluvide.com/tools/whatsapp-business-templates/quick-replies">WhatsApp Business Quick Replies: Examples to Copy (EN & AR)</a>Questions
Common questions, answered.
Go to Settings, Business tools, Quick replies and tap +. Write the message, give it a shortcut and save. In any chat, type / and pick the reply, or type the shortcut.