Contractors & B2B suppliers · Solution
Soluvide builds a quote follow-up agent for UAE contractors and B2B suppliers. It picks up every quote you send, follows up politely on WhatsApp and email on a schedule you set, answers factual questions about the quote, flags the clients who show buying signals to your sales team, and stops the moment the client replies.
The problem
What the day actually looks like — described as an operator would, not as a brochure.
Your estimator spent half a day on a quote: site visit, BOQ, supplier prices, a tidy PDF. It goes out on a Tuesday. The client says thanks. Then nothing happens, because the estimator is already on the next three quotes and the salesperson is out on site. Two weeks later someone remembers to call, and the client says they went with another supplier last week.
Follow-up is the step everyone agrees matters and nobody owns. It lives in individual inboxes and memories. Big quotes get chased because they're on someone's mind; the steady flow of mid-sized quotes, which together are most of the revenue, quietly expires without a single reminder.
When it is done, it's done badly. The same "just following up" email, sent whenever someone has a spare minute, with no idea whether the client opened the quote, asked a question, or already replied to a colleague. Some clients get chased three times in a day; others never hear back at all.
So the quote pipeline you report on isn't real. Quotes sit as "open" long after the client has decided, nobody can say which ones are worth a phone call today, and management has no way to see how many were lost to silence rather than price.
Why the obvious fixes fail
None of them are stupid. They fail because the work itself stays manual — they just move who does it.
A task that says "follow up on Q-1042" still needs a person to write the message, find the PDF and remember the context. When the team is busy, reminders pile up and get dismissed in bulk, which is how the quotes went cold in the first place.
Marketing tools can send a fixed drip of emails, but they don't know what's in the quote, can't answer a question about it and often keep sending after the client has replied to someone in sales. In the UAE, a lot of these conversations happen on WhatsApp, which a plain email drip doesn't touch.
Hiring someone to chase quotes works until they're pulled onto order processing, tenders or month-end. Their follow-up is only as consistent as their week, and the knowledge of which client said what still lives in one person's inbox.
What we build
The honey step is where a person stays in control. Everything else is the typing and checking the system does for you.
Engineering decision. The agent chases and answers questions; it never negotiates. Any reply that touches price, scope or delivery commitments goes to the salesperson who owns the account, with the conversation attached, and the automated sequence stops.
Every quote you send is picked up from where it lives, whether that's your ERP or accounting system, your CRM, a quotes sheet or the sent folder of a shared mailbox, together with the client contact, value, validity date and the account owner.
You set the cadence per quote type: perhaps a check that it arrived, a nudge before the validity date, and a last message before it expires. Timing respects the working week and public holidays, and the client's preferred channel decides whether it goes by WhatsApp, email or both.
Each message refers to the actual quote: the project or item, the reference and anything the client mentioned earlier. It's written in English or Arabic to match the client, sent from your number or mailbox, and kept short. WhatsApp messages use templates approved by Meta and only go to clients who have agreed to that channel.
When a client replies with a factual question about what's included, validity, delivery as quoted or payment terms, the agent answers from the quote and your documents, and can resend the PDF. The follow-up sequence stops as soon as there is a reply.
Buying signals, such as questions about delivery dates, revised quantities, requests for a meeting or a PO, are flagged to the account owner on the channel they use, with the conversation attached. Clear nos and expiries are recorded so the pipeline matches reality.
Anything that changes the deal goes to a person: discounts, revised scope, new delivery commitments or a client who is unhappy. The agent hands over with the full history and steps back. It never offers a price or a promise your team hasn't made.
We confirm exactly which of your systems connect during scoping. The system commonly touches:
Engineering decisions
What the fixed price covers, and the things we will not build. Both are written into the scope before we start.
In scope
Not in scope
What you get
Most quote follow-up agents go live in about two to four weeks. What moves it inside that range is where your quotes are stored, how many quote types and salespeople you have, and whether WhatsApp message templates need approving. No hourly billing, no surprises.
A short call, then we document how quotes go out today, who follows them up and how wins and losses get recorded — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria and a fixed price before any build begins.
You get: Scope + fixed quote
WhatsApp Cloud API, Gmail / Outlook, Zoho Books and the rest of your stack — no rip-and-replace. Outputs are structured and checked against your own data, not trusted blindly.
You get: Working system on your stack
The human step is tested with the people who will own it before anything goes out. Logging and alerts so problems surface early, documentation your team can read, and you own the code and the accounts.
You get: Approval gate, monitoring, full ownership
Tell us where your quotes live and who follows them up today. We reply within one business day, and the price is fixed after a free scoping conversation.
Questions owners ask
If yours isn't here, send it on WhatsApp and you will get a straight reply.
Prefer a form? Contact pageNot if it's done the way a good salesperson would do it. You set the cadence per type of quote, the messages are short and specific to that quote, and the sequence stops the moment the client replies, says no or asks for a pause. It never sends the same reminder twice in a row, and it doesn't chase a client who is already talking to your team on another quote.
Related solutions
Services behind this build
Each service page lists exactly what is included and the questions owners ask before they start.