Real estate brokerages · Solution
Soluvide builds a lead-routing pipeline for UAE brokerages running Property Finder, Bayut, and Dubizzle. It captures each portal lead the moment it arrives, sends an instant WhatsApp reply, qualifies the enquiry, and routes it to the right agent by area, language, and availability — so a warm buyer reaches a person while they are still interested, and no lead sits unassigned in a queue.
The problem
What the day actually looks like — described as an operator would, not as a brochure.
A buyer sees a listing on Property Finder or Bayut, taps enquire, and moves on to the next three listings in the same session. That enquiry lands in your pipeline as one of dozens that arrive across the day — faster than any team of agents can pick them up by hand. The person is interested right now, on their phone, comparing you against every other brokerage advertising the same building.
Meanwhile your agents are where good agents are: on viewings, in the car, mid-negotiation with a client in front of them. A lead that lands with an agent showing a property doesn't get a reply for an hour, and a lead that lands with nobody assigned doesn't get a reply at all until someone notices it. In a high-velocity market, that gap is the whole game.
The second problem is where the lead lands. A Downtown enquiry in Arabic goes to an agent who covers Business Bay and works in English. A serious cash buyer goes to a junior on their first week while a senior closer sits idle. The lead was routable — the information to route it correctly existed — but nothing acted on it fast enough or well enough.
None of this is an effort problem. Your agents are working. It is a coordination problem: portal leads arrive at machine speed, and human triage runs at human speed. Every minute between the enquiry and the first real reply is a minute a faster brokerage is already talking to your buyer.
Why the obvious fixes fail
None of them are stupid. They fail because the work itself stays manual — they just move who does it.
Your CRM can auto-assign portal leads in rotation, but round-robin is blind. It ignores whether the agent covers the area, speaks the buyer's language, or is even free to respond. It distributes leads evenly — which is not the same as distributing them well — and a mismatched agent is barely better than an unassigned one.
Enabling portal or CRM push notifications assumes the right agent sees the alert and acts on it immediately. On a busy day, notifications stack up, arrive mid-viewing, and get swiped away. A notification is a nudge, not a response — the buyer still waits until a human happens to be free, which is exactly the delay you were trying to remove.
Putting one person on lead duty to read each enquiry and assign it adds a human step to a race measured in minutes. The duty agent has to read, decide, and forward every lead — and they are offline overnight, at lunch, and on their own viewings. The triage is sensible; it is just slower than the lead can afford.
What we build
The honey step is where a person stays in control. Everything else is the typing and checking the system does for you.
Engineering decision. The first reply never waits on an agent being free — it fires the moment the portal feed delivers the enquiry. Routing is deterministic and inspectable (area, language, availability), not a blind round-robin, and a human agent can step into any conversation at any point.
Leads are captured from Property Finder, Bayut, and Dubizzle through their lead feeds where an API is available, or by parsing the notification emails where it isn't. Each enquiry is normalised into structured data — contact, property, portal, language — and deduplicated against your CRM so the same buyer across two portals isn't handled twice.
The moment a lead is captured, an automated WhatsApp reply goes out through the WhatsApp Cloud API — acknowledging the specific property and opening the conversation. This step never waits on an agent being free, so the buyer is engaged while they're still on their phone rather than an hour later.
The conversation gathers the details an agent needs before spending time on the lead: buy or rent, area, budget, bedrooms, and timeline. Answers are captured as structured fields, in English or Arabic, so a warm, qualified enquiry is what reaches your team — not a bare name and number.
The qualified lead is matched to an agent using rules you define — area or community, language, and current availability. Routing is deterministic and inspectable, not a blind rotation, so the enquiry lands with someone who actually covers it. If no one matching is free, it follows your fallback rule rather than stalling.
The assigned agent takes over the live WhatsApp conversation with the qualification already done, and the lead — with every field and the full transcript — is logged into your CRM. Nothing is retyped, and every lead is traceable from the portal it came from to the agent who owns it.
Leads that go quiet before an agent connects are followed up automatically on a schedule you set, so a buyer who didn't reply in the first minutes isn't quietly lost. A human agent can step into any conversation at any point — the system keeps the lead warm; the agent closes it.
We confirm exactly which of your portals and systems connect during scoping. The pipeline commonly touches:
Engineering decisions
What the fixed price covers, and the things we will not build. Both are written into the scope before we start.
In scope
Not in scope
What you get
Most lead-routing pipelines go live in about two to four weeks. What moves it inside that range is how many portal feeds connect, how detailed your routing rules are, and which CRM and calendar it integrates with. No hourly billing, no surprises.
A short call, then we document how your Property Finder and Bayut leads reach your agents today — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria and a fixed price before any build begins.
You get: Scope + fixed quote
Property Finder feed, Bayut feed, Dubizzle and the rest of your stack — no rip-and-replace. Outputs are structured and checked against your own data, not trusted blindly.
You get: Working system on your stack
The human step is tested with the people who will own it before anything goes out. Logging and alerts so problems surface early, documentation your team can read, and you own the code and the accounts.
You get: Approval gate, monitoring, full ownership
Tell us how your Property Finder and Bayut leads reach your agents today. We reply within one business day, and the price is fixed after a free scoping conversation.
Questions brokerages ask
If yours isn't here, send it on WhatsApp and you will get a straight reply.
Prefer a form? Contact pageThe first WhatsApp reply is automated and fires as soon as the lead is captured, not when an agent happens to check their phone. Because the response is generated by the pipeline the moment the portal feed delivers the enquiry, it does not wait on a human being free — a lead that arrives while your team is on viewings still gets acknowledged straight away.
See it working
Send it a property enquiry the way a portal lead would arrive, and watch it qualify and reply.
Try the lead-response agentRelated solutions
Services behind this build
Each service page lists exactly what is included and the questions owners ask before they start.