Clinics & groups · Solution
Soluvide builds a digital patient-intake pipeline for multi-branch UAE clinics. It captures structured patient and insurance details through WhatsApp, web, or a clinic portal, syncs them into your HIS or HMS via API, de-duplicates patients across branches, and works in Arabic and English — so front-desk staff verify records instead of re-typing them.
The problem
What the day actually looks like — described as an operator would, not as a brochure.
A patient arrives and fills in a paper form or a generic online form. A receptionist then re-keys every field — name, Emirates ID, contact details, history, and insurance — into the HIS or HMS by hand. The insurance card gets read off manually, digit by digit. When that same patient visits a second branch, the process starts over, because the branches don't share a live front end.
For a multi-branch provider seeing patients across several sites, this is not a small task. It is hours a day of front-desk time spent typing data the patient already provided — and every keystroke is a chance for a transposed digit, a mis-spelled name, or a wrong policy number to enter the clinical record.
The second cost is duplication. Because each branch re-enters intake independently, the same patient ends up existing three times across the group — three records, three histories, three insurance entries — and nobody is sure which one is current. Reporting drifts, follow-ups get missed, and reconciliation becomes its own manual job.
And it all has to respect UAE data-protection expectations. Patient data captured on loose paper, personal phones, or a generic form tool sitting on servers you don't control is a compliance and data-residency problem long before it's an efficiency one — which is exactly why the obvious quick fixes tend to make things worse.
Why the obvious fixes fail
None of them are stupid. They fail because the work itself stays manual — they just move who does it.
Digitising the form as a PDF changes nothing downstream — someone still reads it and types every field into the HIS. It doesn't capture structured data, it doesn't check insurance, and a paper trail of patient records is precisely what UAE data-protection expectations push you away from.
Off-the-shelf form tools collect fields, but they don't speak to your HIS, don't extract insurance details, and don't de-duplicate patients. The data lands in a spreadsheet or an inbox on infrastructure you don't control — so it's re-keyed anyway, and now residency is a question too.
Adding staff scales the typing and the duplication at the same time. Each new branch coordinator is another person re-entering intake and another source of a duplicate record. The work itself is the problem, not the headcount — more hands make more copies of the same patient.
What we build
The honey step is where a person stays in control. Everything else is the typing and checking the system does for you.
Engineering decision. Ambiguous patient matches are flagged for a person, never merged automatically — a wrong merge in a clinical record is a serious error. Patient data stays inside controlled, UAE-appropriate infrastructure, and your compliance and clinical teams remain the sign-off.
The patient completes intake before or at arrival through WhatsApp, a web form, or an in-clinic portal — in Arabic or English. The front end asks for the same fields your HIS needs, so nothing has to be re-collected at the desk.
Answers are captured as structured, validated data — not free text. Emirates ID and card images are parsed into fields, formats are checked at entry, and incomplete or inconsistent answers are caught before they reach staff rather than after.
Insurance details are extracted from the card or document into structured fields, and where your payers expose eligibility APIs the system can call them to surface coverage. It presents what it finds for a human to confirm — it never adjudicates a claim.
Before anything is written, incoming details are matched against existing patients across branches. Confident matches are linked to the right record; ambiguous ones are flagged for a human to resolve, never silently merged.
A staff member confirms or corrects the draft record, then it syncs into your HIS or HMS via API — logged and traceable. Data stays inside controlled, UAE-appropriate infrastructure by design, and humans keep every exception and clinical decision.
We confirm exactly which of your systems connect during scoping. The pipeline commonly touches:
Engineering decisions
What the fixed price covers, and the things we will not build. Both are written into the scope before we start.
In scope
Not in scope
What you get
Most intake pipelines go live in about three to six weeks. What moves it inside that range is how many branches connect, which HIS/HMS and insurance endpoints are involved, and the depth of bilingual capture. No hourly billing, no surprises.
A short call, then we document how patients register across your branches today — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria and a fixed price before any build begins.
You get: Scope + fixed quote
WhatsApp Cloud API, HIS / HMS API, Web intake forms and the rest of your stack — no rip-and-replace. Outputs are structured and checked against your own data, not trusted blindly.
You get: Working system on your stack
The human step is tested with the people who will own it before anything goes out. Logging and alerts so problems surface early, documentation your team can read, and you own the code and the accounts.
You get: Approval gate, monitoring, full ownership
Tell us how patients register across your branches today. We reply within one business day, and the price is fixed after a free scoping conversation.
Questions clinics ask
If yours isn't here, send it on WhatsApp and you will get a straight reply.
Prefer a form? Contact pageYes. The pipeline is built to sync captured records into your existing HIS or HMS through its API, so the intake front end feeds your system of record instead of becoming a second one. We confirm which endpoints your platform exposes during scoping and map the fields to your schema before any build.
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Services behind this build
Each service page lists exactly what is included and the questions owners ask before they start.