Free tools · WhatsApp Business templates
Order and delivery WhatsApp templates
Most "where is my order?" messages can be prevented with one update at each step. These cover the full order journey, including the cash-on-delivery confirmation that cuts failed deliveries.
9 templates, each in English and Arabic
The order journey
One message per step, each with the order number so the customer can reply in the same thread.
Order received
Thank you, [Name]! We've received your order #[number]:[items]Total: [amount]We'll message you here when it's on its way.
Payment received
Payment received for order #[number]. Thank you! Your receipt: [link]. We're preparing your order now.
Dispatched, with tracking
Good news, [Name]! Order #[number] has been dispatched with [courier]. Track it here: [tracking link]Expected delivery: [date].
Arriving today
Your order #[number] arrives today between [time] and [time]. 🚚 Please keep your phone nearby; the driver will call before arriving. Need a different time? Reply here.
Delivered
Your order #[number] has been delivered. We hope you love it! If anything isn't right, reply here and we'll sort it out.
COD, delays and failed deliveries
The messages that save a delivery instead of losing it.
Confirm a cash-on-delivery order
Hi [Name], please confirm your cash-on-delivery order #[number]:[items], total [amount], to [area].Reply YES to confirm or NO to cancel. We'll dispatch once you confirm.
Delay notice
Sorry [Name], order #[number] is delayed because [reason]. The new delivery date is [date]. If you'd rather cancel or change the order, reply here.
Missed delivery
Our driver couldn't reach you today for order #[number]. Reply with a good time tomorrow and, if needed, a landmark or location pin, and we'll try again.
Ask for a location pin
To make sure your order reaches you, please share your location: tap 📎, then Location, then Send your current location. Add the building and flat number too.
Before you send
A few rules that keep it working.
- 1Put the order number in every message so you can match replies to orders.
- 2Ask for a location pin early. Many UAE addresses are easier to find from a pin than from text.
- 3Confirm COD orders before dispatch; it is the cheapest way to avoid a wasted delivery run.
- 4On the WhatsApp Business API, these updates go out as utility templates, which Meta must approve first.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
Updates like these can go out by themselves: your store or delivery system triggers each message, and an AI assistant answers "where is my order?" from live order data, in Arabic or English.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
Useful? Pass it on.
Send it to someone who sells on WhatsApp, or link to it from your blog or resources page. It stays free.
<a href="https://soluvide.com/tools/whatsapp-business-templates/order-delivery-updates">WhatsApp Order Confirmation & Delivery Message Templates</a>Questions
Common questions, answered.
Yes, through the WhatsApp Business API. Your store or delivery system triggers an approved utility template at each step, with the order number and tracking link filled in. The free Business app can't send them automatically.