B2B suppliers & service firms · Solution
Soluvide builds a collections agent for UAE B2B suppliers and service firms. It reads the aging report from your accounting system, sends polite, staged reminders on WhatsApp and email with the statement and a payment link attached, logs every promise to pay, and passes disputes and stubborn accounts to your finance team. It never threatens, and nothing escalates without a person's approval.
The problem
What the day actually looks like — described as an operator would, not as a brochure.
Your team delivered the job, raised the invoice and moved on to the next one. Thirty days pass, then forty-five, then sixty. Nobody sent a reminder because the person who usually does it was closing the month, covering for a colleague on leave, or simply didn't want to be the one asking a good customer for money again.
Chasing is uncomfortable, so it gets done in bursts. Someone exports the aging report when cash is tight, sends a batch of emails in one afternoon, and then the follow-up slips again. Customers learn that reminders are irregular, and the invoices that are easiest to ignore are the ones that keep getting ignored.
When a customer does reply, the answer often gets lost. "We'll pay next week" sits in someone's WhatsApp, not against the invoice. The next reminder goes out regardless, which irritates a customer who has already committed, while the one who promised and didn't pay never gets followed up at all.
So the problem isn't that your customers won't pay. It's that collections depends on one person's memory and willingness, with no steady rhythm, no record of what was promised, and no clear moment when an account should go to someone more senior.
Why the obvious fixes fail
None of them are stupid. They fail because the work itself stays manual — they just move who does it.
Most accounting tools can email a reminder on a schedule, but it's the same generic message for every customer, by email only, with no way to read the reply. A customer who promised to pay on Thursday still gets the automated nudge on Wednesday, and a dispute sits unanswered in a mailbox nobody checks.
It works for a few weeks. Then month-end, VAT returns and supplier payments crowd it out, and reminders become an afternoon a month again. The knowledge of who promised what lives in one person's head and phone, and leaves with them.
That's the right step for a genuinely bad debt, but it's a blunt tool for customers you want to keep. Most overdue invoices aren't disputes; they're forgotten. Sending a good customer to an agency over a late invoice costs you the relationship to recover the cash.
What we build
The honey step is where a person stays in control. Everything else is the typing and checking the system does for you.
Engineering decision. The agent is built to keep relationships, not just recover cash. It stays polite at every stage, stops the moment a customer commits or disputes, and never escalates an account on its own: your finance team reviews the history and decides.
Each morning the agent reads open invoices and customer balances from Zoho Books, QuickBooks, Xero, Tally or your ERP. It works from the live ledger, so a payment recorded yesterday stops the reminder today, and nobody has to export a report first.
You set the stages and the wording: a courteous note shortly before the due date, a reminder after it, a firmer but still polite message later on. Each customer gets the stage that matches their oldest unpaid invoice, on WhatsApp, email or both, in Arabic or English.
Every reminder carries what the customer needs to act: a statement of account listing the open invoices and a payment link or your bank details. The fewer steps between reading the message and paying, the fewer reasons to put it off.
Replies are read and sorted. A promise to pay is logged against the invoice with its date, and reminders pause until then. Requests for invoice copies, questions about amounts and disputes go to your finance team with the conversation attached.
Accounts that have run through every stage, or broken a promise, are flagged with a short history: invoices, reminders sent, replies received. Your finance team decides what happens next. The agent prepares the case; a person makes the call.
We confirm exactly which of your systems connect during scoping. The agent can integrate with:
Engineering decisions
What the fixed price covers, and the things we will not build. Both are written into the scope before we start.
In scope
Not in scope
What you get
Most collections agents go live in about two to four weeks. What moves it inside that range is which accounting system it reads from, how many reminder stages and customer segments you want, and where payment links come from. No hourly billing, no surprises.
A short call, then we document how overdue invoices get followed up today — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria and a fixed price before any build begins.
You get: Scope + fixed quote
Zoho Books, QuickBooks, Xero and the rest of your stack — no rip-and-replace. Outputs are structured and checked against your own data, not trusted blindly.
You get: Working system on your stack
The human step is tested with the people who will own it before anything goes out. Logging and alerts so problems surface early, documentation your team can read, and you own the code and the accounts.
You get: Approval gate, monitoring, full ownership
Tell us which accounting system you use and how overdue invoices get chased today. We reply within one business day, and the price is fixed after a free scoping conversation.
Questions finance teams ask
If yours isn't here, send it on WhatsApp and you will get a straight reply.
Prefer a form? Contact pageNot if they're written properly, and that's most of the build. The reminders are polite, specific and short: which invoices, how much, the due date, the statement attached and a way to pay. The tone is agreed with you stage by stage and never becomes threatening. Customers you mark as sensitive, such as key accounts or anyone in an active dispute, are excluded or routed to a person instead.
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Services behind this build
Each service page lists exactly what is included and the questions owners ask before they start.