Clinics, garages, service firms · Solution
Soluvide builds an AI voice agent for UAE clinics, garages and service firms that picks up the calls your team misses. It answers in Arabic or English, books or moves appointments in your calendar, takes a proper message when it can't help, calls back dropped callers within the limits you set, and hands anything urgent or sensitive to a person.
The problem
What the day actually looks like — described as an operator would, not as a brochure.
A customer's car warning light comes on, or a tooth starts aching, and they call the first number on the map. Your receptionist is on the other line, the workshop is loud, or it's 1.30 and everyone is at lunch. The phone rings out. The caller doesn't leave a voicemail; almost nobody does any more. They call the next place on the list, and the next place answers.
Most owners know the calls are being missed but not how many, or who they were. The missed-call list on the handset is a row of numbers with no names and no reason for the call. Someone means to ring them back between jobs, gets to a few of them hours later, and finds the person has already booked elsewhere or doesn't remember calling.
After hours it's worse. Calls on a Friday evening or late on a weekday are often the most motivated: a breakdown, an emergency appointment, a homeowner whose AC has stopped in the heat. Those calls hit a closed office or a generic recording, and the business only finds out the next morning, if at all.
The calls are already coming in, which means the marketing worked. The leak is the gap between the phone ringing and someone with the authority to book actually answering it, and in a busy front office that gap opens every time two things happen at once.
Why the obvious fixes fail
None of them are stupid. They fail because the work itself stays manual — they just move who does it.
Another receptionist helps at peak times, but the calls you lose are spread across lunch breaks, prayer times, evenings and the moments everyone is with a customer. You pay for a full shift to cover gaps that last minutes, and the after-hours calls still go unanswered.
"Press 1 for bookings" and a voicemail box feel like a closed door to most callers. Few leave a message, and the ones who do leave a mumbled number you have to decode later. A menu can route a call; it can't book an appointment or understand why someone is calling.
A call centre can take a message, but it doesn't know your services, can't see your calendar and usually works from a generic script. You get a list of names to ring back, which is the same job you had before, just one step later.
What we build
The honey step is where a person stays in control. Everything else is the typing and checking the system does for you.
Engineering decision. The agent only takes calls your team didn't answer, and it says it's an automated assistant. When a call is urgent, emotional or outside what it's been given, it transfers or takes a priority message for a person rather than improvising an answer.
Calls your team doesn't pick up, calls when the line is busy, and calls outside working hours are forwarded to the agent's line on a voice platform such as Vapi with a telephony provider behind it. Your staff still answer first whenever they can; the agent only takes what would otherwise ring out.
The agent answers in the business's name, says it is an automated assistant, and greets the caller in Arabic or English, switching if the caller does. If the number is already in your CRM or booking system, it can greet a returning customer by name and see their upcoming appointments.
It asks why they're calling in plain conversation, not a menu: a booking, a reschedule, a question about opening hours or location, a quote request, or something urgent. It works from a knowledge base you approve, so it answers routine questions the way your team would and confirms back anything it isn't sure it heard.
For bookings it checks real availability in your calendar or booking system and writes the appointment directly. For everything else it takes a structured message: name, number, reason, urgency and the best time to call back, so whoever picks it up doesn't have to start from scratch.
After the call the customer gets a WhatsApp or SMS confirmation of the booking or of the message taken. Your team gets the summary, the transcript and the outcome in your CRM or a live sheet. Dropped or unanswered calls can get a call-back during the hours you allow, a limited number of times.
Urgent calls, complaints, anything clinical or price-sensitive, and anyone who asks for a person are passed on, either transferred live to a number you choose or logged as a priority message for an immediate call-back. The agent never invents a diagnosis, a price or a slot it can't see.
We confirm the telephony set-up and which of your systems connect during scoping. The system commonly touches:
Engineering decisions
What the fixed price covers, and the things we will not build. Both are written into the scope before we start.
In scope
Not in scope
What you get
Most missed-call voice agents go live in about three to five weeks. What moves it inside that range is the telephony set-up on your existing line, the number of services and branches, how bookings work in your calendar or practice system, and how much Arabic dialect testing your callers need. No hourly billing, no surprises.
A short call, then we document how calls reach you today, which ones get missed and what callers usually want — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria and a fixed price before any build begins.
You get: Scope + fixed quote
Vapi, Twilio, Your existing phone line and the rest of your stack — no rip-and-replace. Outputs are structured and checked against your own data, not trusted blindly.
You get: Working system on your stack
The human step is tested with the people who will own it before anything goes out. Logging and alerts so problems surface early, documentation your team can read, and you own the code and the accounts.
You get: Approval gate, monitoring, full ownership
Tell us how your phones are answered today and when calls get missed. We reply within one business day, and the price is fixed after a free scoping conversation.
Questions owners ask
If yours isn't here, send it on WhatsApp and you will get a straight reply.
Prefer a form? Contact pageYes. The agent introduces itself as the business's automated assistant at the start of the call. We don't build agents that pretend to be a named member of staff. Callers who would rather speak to a person can say so at any point, and the agent takes a message for a call-back from your team instead of arguing.
Related solutions
Services behind this build
Each service page lists exactly what is included and the questions owners ask before they start.