Free tools · WhatsApp Business templates
Thank-you and review request messages
Happy customers rarely leave a review unless someone asks, and WhatsApp is where the ask gets read. Send it while the experience is fresh, with the review link in the message.
7 templates, each in English and Arabic
Thank and ask
Send within a day of the visit, delivery or job. One link, one short request.
After a visit
Thank you for visiting [Business name] today, [Name]! If you have a minute, a Google review would mean a lot to our team: [review link] ⭐
After a job is completed
Hi [Name], we've finished [the job] at your [home/office]. Is everything as you expected? If you're happy, would you leave us a short review? [review link]
Quick feedback score
Hi [Name], how was your experience with [Business name]? Reply with a number from 1 to 5.
Gentle reminder
Hi [Name], just a gentle reminder in case you missed it: here's the link to leave a review for [Business name]: [review link]. Thank you either way!
Responding to feedback
What to send back, whether the feedback is good or bad.
After good feedback
That's great to hear, thank you! If you'd like to share it, here's our Google review link: [review link]
After a complaint or low score
I'm sorry we didn't get it right, [Name]. Could you tell me what happened? I'd like to fix it, and you can reach our manager, [name], directly on [number]. Your honest review is welcome too: [review link]
After they leave a review
We just saw your review. Thank you so much, [Name]! 🙏 See you next time.
Before you send
A few rules that keep it working.
- 1Ask everyone the same way. Google's policies don't allow asking only happy customers to review, or offering rewards for reviews.
- 2Use your direct review link (from your Google Business Profile, Ask for reviews) so it opens straight to the stars.
- 3Send one request and at most one reminder.
- 4Reply to every low score personally and quickly. A fixed complaint often turns into a loyal customer.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
A review agent sends the request after every completed visit or order, follows up once, and sends low scores straight to a manager so they're handled before they become public reviews.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
Useful? Pass it on.
Send it to someone who sells on WhatsApp, or link to it from your blog or resources page. It stays free.
<a href="https://soluvide.com/tools/whatsapp-business-templates/review-request-messages">WhatsApp Review Request & Thank You Messages (EN & AR)</a>Questions
Common questions, answered.
Thank them for the visit or order, then ask in one sentence and include your direct Google review link. Send it within a day, while the experience is fresh.