Free tools · WhatsApp Business templates
WhatsApp follow-up messages that get replies
Most enquiries that go cold were never followed up. These messages are short, specific and easy to answer, which is what gets a quiet lead talking again.
8 templates, each in English and Arabic
After an enquiry or a quote
The first few days decide most deals. Follow up with something useful, not just "any update?"
Same day, after a call
Great speaking with you today, [Name]. As promised, here's [the brochure / the details / the link]: [link]. Any questions, just reply here.
Two days after the quote
Hi [Name], did you get a chance to look at the quote for [project]? Happy to walk you through it or adjust anything, such as scope, timing or payment terms.
One easy question
Hi [Name], quick question so I can help properly: is [project] still planned for [month], or has the timing changed?
Follow up with something useful
Hi [Name], thought this might help while you decide: [short tip / case description / guide link]. Let me know if you'd like to talk it through.
Quiet leads and past customers
For people who stopped replying or haven't bought in a while. Only message people who contacted you or opted in.
The polite last check
Hi [Name], I don't want to keep messaging if the timing isn't right. Should I close your enquiry for now, or check back in [month]?
Something new they asked about
Hi [Name], you asked about [product/property/service] in [month]. We now have [new option] available. Would you like the details?
Past customer check-in
Hi [Name], it's [your name] from [Business name]. It's been a while since your last [service/order]. Is it time for [the next service / a refill]? I can book it for you here.
Ask for a referral
Thanks again for choosing us, [Name]. If you know anyone who needs [service], we'd be grateful if you passed on our number. We'll take good care of them.
Before you send
A few rules that keep it working.
- 1Follow up within a day of an enquiry. Interest fades quickly, and the first business to reply often wins.
- 2Ask one question that is easy to answer. "Any update?" is hard to answer; "Is it still planned for March?" is easy.
- 3Stop after three or four unanswered messages, and say so politely. It protects your number from reports.
- 4On the WhatsApp Business API, a follow-up sent more than 24 hours after the customer's last message needs an approved template.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
A follow-up agent remembers every open enquiry and quote, sends the next message at the right time in the customer's language, and passes the reply to the salesperson who owns the deal.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
Useful? Pass it on.
Send it to someone who sells on WhatsApp, or link to it from your blog or resources page. It stays free.
<a href="https://soluvide.com/tools/whatsapp-business-templates/follow-up-messages">WhatsApp Follow-Up Messages for Sales (English & Arabic)</a>Questions
Common questions, answered.
Reply to a new enquiry as fast as you can, ideally within minutes. For a sent quote, follow up after two or three days, then about a week later, then once more before closing it politely.