Free tools · WhatsApp Business templates
WhatsApp Business greeting message examples
The greeting is the first thing a new customer reads. A good one says who you are, sets an honest reply time and asks for the one detail you need to help. Every example below is in English and Arabic.
9 templates, each in English and Arabic
Short and friendly
For most businesses. One line of welcome, one line telling the customer what to send.
Welcome with a reply time
Hi, welcome to [Business name]! 😊We usually reply within [time] during working hours. Tell us what you need and we'll take it from there.
Ask for the key detail
Thanks for messaging [Business name]! To help you faster, please send:• Your name• What you're looking for• Your area or preferred branch
Invite photos and voice notes
Hello and welcome to [Business name]! Feel free to send a photo, a screenshot or a voice note, whichever is easier. A member of our team will reply shortly.
By type of business
The same structure, tuned to what customers of each kind of business ask first.
Shop or online store
Welcome to [Store name]! 🛍️Send us the product name or a screenshot and we'll confirm price, stock and delivery time to your area. Browse the full range here: [website link]
Clinic or medical centre
Welcome to [Clinic name]. To book, please send the patient's name, the service or doctor you need and a preferred day. For emergencies, call 999 or go to the nearest emergency department.
Home or business services
Hi, thanks for contacting [Business name]! Tell us:1. The service you need2. Your area3. When you'd like it doneA photo of the job helps us give you an accurate quote.
Restaurant or café
Welcome to [Restaurant name]! 🍽️Reply 1 to book a table, 2 for our menu, or 3 for catering and events. You can also order directly here: [order link]
B2B company
Thank you for contacting [Company name]. Please share your name, company and a short description of what you need. Our team replies on working days, [days] [time] to [time] (UAE time).
Real estate agent
Hi, this is [Agent name] from [Agency name] 👋Are you looking to buy, rent or sell? Send the property link or reference number if you have one, and your budget and preferred area.
Before you send
A few rules that keep it working.
- 1Keep it under four lines. The greeting appears before the customer's question is answered, so long text gets skipped.
- 2Only promise a reply time you can keep, including evenings and weekends.
- 3Ask for the one detail that lets you answer properly, such as area, product or preferred day.
- 4In the WhatsApp Business app the greeting goes to new chats, or to chats that have been quiet for 14 days.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
A greeting only says hello. A WhatsApp AI assistant answers the question that follows, in Arabic or English, at any hour, and hands the chat to your team when it needs a person.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
Useful? Pass it on.
Send it to someone who sells on WhatsApp, or link to it from your blog or resources page. It stays free.
<a href="https://soluvide.com/tools/whatsapp-business-templates/greeting-messages">WhatsApp Business Greeting Message Examples (English & Arabic)</a>Questions
Common questions, answered.
Open the WhatsApp Business app, go to Settings, Business tools, Greeting message. Turn on Send greeting message, paste your text, then choose the recipients: everyone, everyone not in your address book, or a list you pick.