Free tools · WhatsApp Business templates
WhatsApp away message examples
An away message turns a closed shop into a queued lead. The ones that work say exactly when you'll reply, and ask for the details you'll need so the first reply in the morning can close the question.
8 templates, each in English and Arabic
Outside working hours
For the evenings and days you're closed. Give the hours, then ask for what you'll need.
Overnight, with a queue promise
Thanks for your message! 🌙 We're closed for the night and back at [time] tomorrow. Your message is in the queue and we'll reply in the order received.To save time, send your name and what you need.
Closed, with a self-service link
Hi! We're closed right now (hours: [days], [time] to [time]). Many answers are on our website: [link]. If you still need us, leave a message and we'll reply when we open.
Short Friday or half day
Thanks for contacting [Business name]. Today we close early at [time]. We'll reply to your message on [day] from [time].
Holidays, leave and busy periods
Change the away message before the holiday starts, and switch it back the day you reopen.
UAE National Day holiday
Happy Eid Al Etihad from [Business name]! 🇦🇪 We're closed from [date] to [date] and back on [date]. Leave your message and we'll reply as soon as we're back.
Ramadan hours
Ramadan Kareem! 🌙 During Ramadan our hours are [time] to [time], [days]. Messages after hours are answered the next working day.
Busy period, slower replies
Thank you for your patience! We're receiving more messages than usual, so replies may take up to [time]. Your message is saved and you don't need to send it again.
Person on leave, cover named
Hi, I'm on leave until [date]. For anything urgent, please message my colleague [name] on [number]. Otherwise I'll reply when I'm back. Thank you!
Temporarily closed or moved
We're temporarily closed while we move to our new location at [address]. We reopen on [date]. Orders and questions sent here will be answered then.
Before you send
A few rules that keep it working.
- 1Use "Outside of business hours" scheduling so the away message follows the hours on your business profile.
- 2Name a day and time, not "as soon as possible". Customers wait more patiently for a time they know.
- 3Ask for the details you'll need, so the first reply can answer instead of asking questions.
- 4Turn the holiday message off the day you reopen. A stale "we're closed" message costs sales.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
An away message asks customers to wait until morning, and some won't. A WhatsApp AI assistant answers at night and at weekends, books the appointment or takes the order, and leaves your team a summary for the morning.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
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<a href="https://soluvide.com/tools/whatsapp-business-templates/away-messages">WhatsApp Business Away Message Examples (English & Arabic)</a>Questions
Common questions, answered.
In the WhatsApp Business app, go to Settings, Business tools, Away message. Turn on Send away message, write your text, then choose a schedule: always, a custom time, or outside of business hours.