Free tools · WhatsApp Business templates
WhatsApp templates for clinics
Patients in the UAE book, ask about insurance and check opening hours on WhatsApp. These messages handle the admin side quickly while keeping medical details out of the chat.
8 templates, each in English and Arabic
Booking and before the visit
Collect what reception needs in one message, and tell patients what to bring.
Booking request
Thank you for contacting [Clinic name]. To book, please send:1. Patient's full name2. Date of birth3. The doctor or service4. Preferred day and time5. Insurance provider (or self-pay)
Insurance details
We accept [insurance networks]. Please send a photo of the front and back of your insurance card and Emirates ID, and we'll check your coverage before the visit.
Before-visit instructions
Your appointment with [Doctor name] is on [date] at [time]. Please arrive [number] minutes early with your Emirates ID and insurance card. [Any preparation the doctor asked for].
Emergency reply
If this is a medical emergency, please call 999 or go to the nearest emergency department now. This WhatsApp number is for appointments and general questions only.
After the visit
Notify, don't disclose. Point patients to the portal or the clinic for anything clinical.
Report ready (no details)
Hello [Name], your report from [date] is ready. You can view it securely on [patient portal / app], or collect it from reception with your Emirates ID.
Follow-up appointment due
Hi [Name], [Doctor name] asked to see you again around [date]. Would you like us to book it? Reply with a day that suits you.
Feedback after the visit
Thank you for visiting [Clinic name] today. How was your experience? Your feedback helps us improve: [feedback or review link]
Annual check-up reminder
Hi [Name], it's been a year since your last check-up at [Clinic name]. Would you like to book your next one? Reply here and we'll find a time.
Before you send
A few rules that keep it working.
- 1Never send diagnoses, test results or prescriptions in chat. Tell the patient the report is ready and where to see it.
- 2Confirm the patient's identity (name and date of birth) before discussing any appointment details.
- 3Add an emergency line to your greeting and away messages.
- 4Check your regulator's rules (DHA, DOH or MOHAP) on patient communication and data before automating anything.
When templates aren't enough
Templates speed up replies. An assistant sends them for you.
A clinic assistant answers booking and insurance questions in Arabic and English, offers real appointment slots, sends the reminders, and passes anything clinical straight to your team.
- Trained on your prices, services and policies
- Replies in Arabic and English, day and night
- Your team sees every chat and can take over at any point
More templates
Related template packs.
Want customers to start the chat in one tap? Make a link and QR code with the WhatsApp link generator, or format offers and lists with the text formatter. WhatsApp link generator · WhatsApp text formatter
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<a href="https://soluvide.com/tools/whatsapp-business-templates/clinics">WhatsApp Message Templates for Clinics & Medical Centres (UAE)</a>Questions
Common questions, answered.
Many UAE clinics use WhatsApp for bookings, reminders and general questions. Keep clinical information such as results and diagnoses out of chat, get the patient's agreement to be contacted on WhatsApp, and follow your regulator's data rules.