A booking on one channel is still open on the others.
Booking.com, Expedia, Airbnb and direct bookings kept in step with your PMS — Opera, Cloudbeds or similar — so availability updates the moment a reservation lands.
We build: OTA channel sync
Industries · Hospitality
Guest experience automation for UAE hotels.
OTA bookings synced into your PMS, pre-arrival and in-stay messages on WhatsApp in the guest's language, and review requests after checkout — without the front desk doing it by hand.
- Replies within one business day
- English & Arabic, by default
- Built on the tools you already run
- Human approval on anything that costs money
Problems we solve in hospitality
Where hospitality teams lose the week.
Each tile is one repetitive job we take off your team, and what we build in its place. Anything that commits money or makes a promise still goes to a person.
Guests arrive without knowing how to check in.
Scheduled WhatsApp messages before check-in with digital check-in links, area guides and upgrade offers, in Arabic or English.
We build: Pre-arrival sequences
Upsells depend on the front desk remembering to ask.
Contextual spa, dining and room-upgrade messages based on the preferences logged in your CRM, sent on rules you set and approved by your team.
We build: In-stay offers
Happy guests never get asked for a review.
A satisfaction check after checkout; satisfied guests are pointed to Google or TripAdvisor, unhappy ones are routed privately to your team.
We build: Post-stay reviews
Relevant solutions
Go deeper on the exact problem.
Each page covers one operational problem end to end — the architecture, what's in scope, and the systems it connects to.
Services used in hospitality
Each service page lists exactly what is included and the questions owners ask before they start.
How we work in hospitality
From first call to live system, in weeks.
Hotels in Dubai and Abu Dhabi run at high occupancy in peak season with DET watching guest satisfaction. We integrate with the PMS you already run and keep every guest message logged, so operations stay consistent without extra desk staff.
- 1Week 1
We map the work, then quote it
A short call, then we document the actual workflow — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria, and a fixed price.
You get: Scope + fixed quote
- 2Weeks 2–4
We build on the tools you already run
WhatsApp Business, Zoho, HubSpot, your ERP, Google Sheets, email. No rip-and-replace. Outputs are structured and checked against your data, not trusted blindly.
You get: Working system on your stack
- 3Go-live
People stay in the loop where it matters
Anything that commits money or makes a promise — a price, a booking, a refund — pauses for a named person to approve. The AI removes the typing, not the judgement.
You get: Approval gates, defined failure modes
- 4Ongoing
Monitored, documented, handed over
Logging and alerts so problems surface early. Documentation your team can read. You own the code and the accounts — no dependency on us to keep the lights on.
You get: Monitoring + full ownership
Questions
What hospitality owners ask before they message.
Short answers. If yours isn't here, send it on WhatsApp and you will get a straight reply.
Opera, Cloudbeds and other property management systems with an API, plus your existing channel manager. We confirm the exact connections during scoping.