Can it answer only from approved information?

Yes. The assistant answers from your official knowledge base only, says when it does not know, and escalates to a person. Every answer is logged with its source.

How does procurement work with you?

Soluvide Software Services L.L.C is a licensed Abu Dhabi company and works within your vendor registration and security review process. Scoping is free; the price is fixed per project and agreed in writing.

How long does it take?

A bilingual enquiry assistant on an approved knowledge base is a proven pattern and goes live in weeks. Integrations with case management and inter-departmental routing take longer, and the scope document says which you are getting.

Industries · Government

Public sector AI for smart government.

Bilingual citizen triage for visa, permit and licence queries, status notifications, guided document collection and inter-departmental routing — built on UAE-resident infrastructure and aligned with the UAE National AI Strategy 2031.

Message us on WhatsApp

Replies within one business day
English & Arabic, by default
Built on the tools you already run
Human approval on anything that costs money

Problems we solve in government

Where government teams lose the week.

Each tile is one repetitive job we take off your team, and what we build in its place. Anything that commits money or makes a promise still goes to a person.

The same visa and licence questions arrive in both languages all day.

Arabic and English assistants on your website, WhatsApp Business or portal that classify the request, answer from your official knowledge base, and route complex cases to the right department with full context.

We build: Citizen enquiry triage

Applicants call to find out where their file is.

Connected to your case management system; when an application is approved, needs documents or is rejected, the citizen gets a bilingual message with the exact next step.

We build: Status notifications

Documents arrive over fragmented email threads.

A structured, secure submission flow on WhatsApp or web; files are classified, checked for completeness and attached to the case.

We build: Guided document collection

Multi-department approvals stall without anyone noticing.

Requests needing several approvals are created, routed and tracked, with reminders to approvers before SLAs slip.

We build: Internal routing

Relevant solutions

Go deeper on the exact problem.

Each page covers one operational problem end to end — the architecture, what's in scope, and the systems it connects to.

Customer support

Arabic & English support agents

Your chatbot falls apart the moment a customer writes in Gulf Arabic.

Trading companies

Invoice & PO processing

Someone re-types every supplier invoice into the ERP by hand.

Services used in government

Each service page lists exactly what is included and the questions owners ask before they start.

How we work in government

From first call to live system, in weeks.

UAE Digital Government and TDRA set digital-first service benchmarks. We build on data-residency-compliant UAE infrastructure, keep an audit log of every automated action, and align with the UAE National AI Strategy 2031 and Emirates Digital Authority standards.

1Week 1
We map the work, then quote it
A short call, then we document the actual workflow — including the exceptions and the workarounds people built around it. You get a written scope, acceptance criteria, and a fixed price.
You get: Scope + fixed quote
2Weeks 2–4
We build on the tools you already run
WhatsApp Business, Zoho, HubSpot, your ERP, Google Sheets, email. No rip-and-replace. Outputs are structured and checked against your data, not trusted blindly.
You get: Working system on your stack
3Go-live
People stay in the loop where it matters
Anything that commits money or makes a promise — a price, a booking, a refund — pauses for a named person to approve. The AI removes the typing, not the judgement.
You get: Approval gates, defined failure modes
4Ongoing
Monitored, documented, handed over
Logging and alerts so problems surface early. Documentation your team can read. You own the code and the accounts — no dependency on us to keep the lights on.
You get: Monitoring + full ownership

Questions

What government owners ask before they message.

Short answers. If yours isn't here, send it on WhatsApp and you will get a straight reply.

Yes. Processing and storage run on UAE-region infrastructure, access is scoped per workflow, and every automated action is logged for audit.